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Frequent Questions and Answers

Q: What information do you collect and Why?    

A: We collect basic information such as your email address. We will send you an order confirmation and updates about your order. Your email address is used only to contact and will never be shared with any third party. Your personal shipping address is collected for shipping and delivery purposes. Billing information is collected after you place your order and you will be billed anonymously. Your billing information will only be used for verification purposes.

 

Q: Will anyone be able to figure out what's in my package?   

A: No, it will be unmarked and not carry the name of NJoyz. We will ensure that your package will arrive in a package that no one will be able to identify.

  
Q: Does it show on my bill what kind of product I purchased?

A: No it will only state your order number or just the name of our billing company to protect your privacy.

 

Q: What if I have a privacy question?      

A: To send any questions about privacy please contact our customer service

 

Q: I did not get my order yet, when will it arrive?      

A: Depending on where you live you will usually receive your order 2-7 business days. Please contact us if you have any questions or choose express shipping.  

 

Q: What if my toy or DVD doesn't work?      

A: If the product does not work please contact customer support and we will be happy to assist you. The product must be in the original packaging and returned within 10 days of delivery to comply with our return policy. If you receive a defective product we will gladly replace it within 30 days of sale.

The item may be subject to a restocking fee.

 

Q: What if I want to return a product?

A: We will accept unused product with return authorization approval number. Please do not attempt to return without contacting Njoyz.com first. Returns are subject to a 20% restocking fee.

 

Q: Can I get a store credit or refund for something I bought?   

A: All sales are final because of the health and sanitary issues associated with the nature of our products once they have been used.

    
Q: Can I track my package?      

A: If your package is shipped using UPS as your carrier you can track your package on the UPS self tracking page at: http://www.ups.com/WebTracking/track?loc=en_US

Q: What if the product I buy is not in stock? 

A: If the item that you ordered is not in stock, you can choose another item or be on our waiting list. We will then ship your product as soon as it becomes available.

Q: Are these products safe for use?      
A: The items that we sell are to be used for the intended purpose or use only; we are not responsible for any physical harm caused by any of the products we offer. It is up to you to use the products safely and responsibly.

 

For more information please feel free to contact us

 

 

All models were 18 years of age or older at the time the photos or videos were taken.